Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBPRO301 Mapping and Delivery Guide
Recommend products and services

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency BSBPRO301 - Recommend products and services
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services.It applies to individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement and who may provide technical advice and support to a team.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop and maintain knowledge of products and services
  • Actively and regularly research knowledge and understanding of industry products and services using authoritative sources
  • Use available product and service documentation to identify and understand characteristics of products and services, and to make comparisons with other products and services
  • Accurately document and maintain information on products and services in a format consistent with organisational requirements
  • Apply acquired knowledge to improve quality within personal work areas
       
Element: Recommend products and services
  • Ensure that recommendations on products and services are in line with organisational requirements
  • Provide recommendations that emphasise product and service issues relevant to client needs
  • Ensure that evidence in support of recommendations is verifiable and presented in a suitable format
  • Structure recommendations to identify clear benefits to clients and the organisation
       
Element: Advise on promotional activities
  • Provide advice that is clear, is supported by verifiable evidence and is compatible with organisational requirements
  • Ensure that promotional documentation and materials are appropriate to presentation of the organisation’s products and services
  • Ensure that costs of promotional activities conform to budget resources
  • Estimate impact of promotional activities from verifiable customer feedback sources
  • Evaluate the benefits of promotional activities and incorporate in plans for future promotional activities
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop and maintain knowledge of products and services

1.1 Actively and regularly research knowledge and understanding of industry products and services using authoritative sources

1.2 Use available product and service documentation to identify and understand characteristics of products and services, and to make comparisons with other products and services

1.3 Accurately document and maintain information on products and services in a format consistent with organisational requirements

1.4 Apply acquired knowledge to improve quality within personal work areas

2. Recommend products and services

2.1 Ensure that recommendations on products and services are in line with organisational requirements

2.2 Provide recommendations that emphasise product and service issues relevant to client needs

2.3 Ensure that evidence in support of recommendations is verifiable and presented in a suitable format

2.4 Structure recommendations to identify clear benefits to clients and the organisation

3. Advise on promotional activities

3.1 Provide advice that is clear, is supported by verifiable evidence and is compatible with organisational requirements

3.2 Ensure that promotional documentation and materials are appropriate to presentation of the organisation’s products and services

3.3 Ensure that costs of promotional activities conform to budget resources

3.4 Estimate impact of promotional activities from verifiable customer feedback sources

3.5 Evaluate the benefits of promotional activities and incorporate in plans for future promotional activities

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop and maintain knowledge of products and services

1.1 Actively and regularly research knowledge and understanding of industry products and services using authoritative sources

1.2 Use available product and service documentation to identify and understand characteristics of products and services, and to make comparisons with other products and services

1.3 Accurately document and maintain information on products and services in a format consistent with organisational requirements

1.4 Apply acquired knowledge to improve quality within personal work areas

2. Recommend products and services

2.1 Ensure that recommendations on products and services are in line with organisational requirements

2.2 Provide recommendations that emphasise product and service issues relevant to client needs

2.3 Ensure that evidence in support of recommendations is verifiable and presented in a suitable format

2.4 Structure recommendations to identify clear benefits to clients and the organisation

3. Advise on promotional activities

3.1 Provide advice that is clear, is supported by verifiable evidence and is compatible with organisational requirements

3.2 Ensure that promotional documentation and materials are appropriate to presentation of the organisation’s products and services

3.3 Ensure that costs of promotional activities conform to budget resources

3.4 Estimate impact of promotional activities from verifiable customer feedback sources

3.5 Evaluate the benefits of promotional activities and incorporate in plans for future promotional activities

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Actively and regularly research knowledge and understanding of industry products and services using authoritative sources 
Use available product and service documentation to identify and understand characteristics of products and services, and to make comparisons with other products and services 
Accurately document and maintain information on products and services in a format consistent with organisational requirements 
Apply acquired knowledge to improve quality within personal work areas 
Ensure that recommendations on products and services are in line with organisational requirements 
Provide recommendations that emphasise product and service issues relevant to client needs 
Ensure that evidence in support of recommendations is verifiable and presented in a suitable format 
Structure recommendations to identify clear benefits to clients and the organisation 
Provide advice that is clear, is supported by verifiable evidence and is compatible with organisational requirements 
Ensure that promotional documentation and materials are appropriate to presentation of the organisation’s products and services 
Ensure that costs of promotional activities conform to budget resources 
Estimate impact of promotional activities from verifiable customer feedback sources 
Evaluate the benefits of promotional activities and incorporate in plans for future promotional activities 

Forms

Assessment Cover Sheet

BSBPRO301 - Recommend products and services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBPRO301 - Recommend products and services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: